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FAQs – OntheStreetShop

FAQ

1 :  Register or Log in to onthestreetshop.com

2 :  Search for your favorite products at onthestreetshop.com and then add it into your shopping cart.

3 :  Key in your shipping address and confirm the order.

4 :  Select the payment method, and make the payment.

5 :  You will receive an email after payment has been confirmed and your order will be processed.

6 :  You can trace your order status and shipping information in the order tracking system.

7 :  We welcome you to leave a feedback on the website after you have received the products.

1 :  Register or Log in to onthestreetshop.com.

2 :  Search for your favorite products at onthestreetshop.com and then add it into your shopping cart.

3 :  Proceed to “View Cart” before you checkout.

4 :  Enter the Discount Coupon code and price will be deducted automatically by the system.

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our purchaser team will have already started processing your order!

You will receive an email for your order status with the consignment number. You may also contact the customer service in the support box to enquire about the shipment status.

You will receive an email for your order status with the consignment number. You may also contact the customer service in the support box to inquire about the shipment status.

Email Us

We will respond to your inquiry as soon as possible!

Contact Us

Our friendly customer service is ready to serve you better:

Jewelry Care FAQ

Always remove jewelry when washing hands, showering or swimming. Moisture can cause stones to dull and become loose.

The jewelry will keep its color and shine for years to come if you follow these tips. Avoid spraying or applying any alcohol or oil-based products such as; perfume, hairspray, body lotions, cleansers or hair grooming products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause Lucite beads to crack, will dull the finish and loosen the crystals, and cause metal parts to discolor or tarnish. Never expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade. It is best to keep your pieces stored in airtight bags as being exposed to open air for long periods of time can also cause your pieces to tarnish or lose color quicker.

Besides using polishing cloth to remove tarnish, you can make or find your own economically-friendly silver cleaner by using ingredients from your home.

Fluoride toothpaste, with its mild cleaning agents and gentle abrasives, is an effective single-ingredient cleaner for polishing silver. Apply the toothpaste to silver and rub with a clean cloth. Run the silver piece or pieces under running warm water, and dry with a clean cloth. The silver will show immediate improvement (This method is not recommended to be done often).

If your pieces are heavily tarnished and you don’t have the time to clean them, you are suggested to take them to a professional silver cleaner.

Besides use polishing cloth to remove tarnish, you can make or find your own economically- friendly silver cleaner using ingredients from your home.

Olive oil and lemon juice: Mix 1/2 cup lemon juice with 1 tsp. olive oil in a bowl large enough to hold the cleaning solution and a small microfiber cloth. Dip the cloth in the solution and wring it out so that it doesn’t drip, then polish the silver, rinse, and dry.

Fluoride toothpaste, with its mild cleaning agents and gentle abrasives, is an effective single-ingredient cleaner for polishing silver .Apply the toothpaste to silver and rub with a clean cloth. Run the silver piece or pieces under running warm water, and dry with a clean cloth. The silver will show immediate improvement (This method is not recommend to do often)

If your pieces are heavily tarnished and you don’t have the time to clean them, you are suggested take them to a professional silver cleaner.

Our team is always working to improve your experience with our online shopping platform. We would love to hear your feedback and ideas from placing your order to receiving what might be your first OTS box.

We are also here to provide you with assistance in all aspects of your shopping experience. So, feel free to email us at:

Email : onthestreet.studio@gmail.com

Email Us

We will respond to your inquiry as soon as possible!

Contact Us

Our friendly customer service is ready to serve you better: